Advocacy
Mandate:
• To proactively identify potential issues and offer resolution
• To determine current systemic issues and develop strategies and actions to address them
• To provide education and support to clients to help them learn self-advocacy skills, including how to access available resources and services.
• To participate in discussions to resolve issues arising between clients and other organizations
• To monitor and report on issues and trends
• Conduct satisfaction surveys
• Demonstrate accountability to patients
• Pursue pertinent issues as long as the person desires
• Ensure the person seeking advocacy is the active participant who articulates the problem and defines the action taken
To advocate on behalf of a clients and/or family who are feeling vulnerable. Contact: Catherine Llwyd
Case Pending
November, 2011 - WCB Appeal launched on behalf of Cape Breton, Nova Scotia coal miner's widow
